FAQ & Support

Not yet. Every product is planned: we publish its ingredient list, finish its safety assessment and pass a claims review before it opens. The bag and the checkout page work so you can see prices; nothing is charged. Join the launch list for one message when checkout opens.

Yes. They cleanse, condition, moisturize and improve how hair and skin look and feel. They do not treat, cure or prevent any condition. If you have a scalp or skin condition, or you are losing hair, please see a clinician.

It is the name of the step where a leave-on product with a named active goes on the scalp or the face. It is a routine slot, like a treatment mask, not a promise about any condition.

Peptides are short chains of amino acids. In a cosmetic they are conditioning ingredients: they help hair and skin feel softer and look smoother. We name each one in full and write what we don't say beside what we do.

No. Your bag is saved in your own browser. When checkout opens it happens on a hosted payment page, and we never see your card number.

Within the US, to the 50 states and DC, including Alaska and Hawaii. No US territories or military addresses (APO, FPO, DPO). Shipping cost and timing are shown at checkout once it opens.

Yes. The whole first run has no added fragrance and no essential oils.

Yes. Apply a little to the inner forearm and wait 24 hours before first full use. Stop and ask a professional if irritation or a rash develops.

Not in the same step. Use them at a different time of day, or on different days.

Planning prices may change before checkout opens; any change is written as a dated line on the product page, never as a struck-through price. Once a product has sold, a change keeps the prior selling price visible for 30 days.

Email support@email.onine.shop or use the form on this page. Replies come from Onine within two business days. We cannot give medical advice.